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Something strange in Technical Support Pages: 1 Reply

B.T. Isaac
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   27th June 2007, 00:16    
I already sent Jim an E-mail about this, but there's more to this problem. I was trying to access the site all day, but most of the sections (the comics and the forum) wasn't working. I just clicked the link and I was sent to a blank page. Just a few minutes ago, I logged in, after another failed attempt and everything was going fine, wich leads me to suspect that the two things are related.
Just thought you might want to know.
 
     
 
Jim
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   27th June 2007, 21:25    
Hi,

I did ask Daffyd to look after technical support while i was away, but i'm back now.

The problem you describe sounds like the infinite loop issue identified previously. To fix it, I need to know exactly which page you were looking at.

It is linked with signing in, and chould not occur if you have checked the 'remember me' box. The reason behind it is that the server decides you have been innactive for a significant amount of time and logs you out. This is a server issue and nothing that we have control over. However your computer thinks it's still logged in, so has a little argument with the server, resulting in you being delivered a blank page, or an error message.

The fix that I am applying changes the 'remember me' code and will tell your computer if the server has signed you out.

A simple way to end the problem if it does occur is to close and reopen your browser, or sign in to the website again, which should tell your computer you have logged out, or tell the server you are logged in respectively.

Hope this helps!
 
     
 
B.T. Isaac
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   27th June 2007, 22:02    
This happens with the all comic pages and the forum. Basically, any page where one can post.
 
     
 
Jim
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   28th June 2007, 00:33    
Well, the problem I described has already been fixed in the Forums, Team Nexus and MC Comic. It has now been fixed in the other comics.

If your problem continues, please note down exactly what you are trying to do, and the exact time and timezone. Your IP address would also be useful in examining the server logs to try to locate the problem too, if possible. For security reasons it's probably best to send that to me via e-mail or as a PM.
 
     
 
B.T. Isaac
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   28th June 2007, 01:24    
I'll keep my eyes open.
 
     
 
B.T. Isaac
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   30th June 2007, 04:01    
I just like to note that the issue persists. It happens with all the comic sites and the forums.
 
     
 
Jim
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   30th June 2007, 17:56    
I have found one error, which would have generated a blank page if you had used 'remember me' on more than one computer.

The way that the current 'remember me' feature works means that it can only be used on one machine, or in fact one browser on the same machine, at any one time. Using 'remember me' on a second machine makes the website 'forget' that you were remembered on the first machine, however the first machine continues to think it is logged in, and so argues with the website, resulting in a blank page being returned.

The blank page in this case has been temporarily replaced with an error message and a 'sign in' link, however I will look into ways of making 'remember me' something that can be used across several machines.

Let me know if this fixes the issue you have been experiencing.
 
     
 
B.T. Isaac
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   30th June 2007, 22:05    
I that has to be it. I was indeed logged in from two computers last time.
 
     
 
Something strange in Technical Support Pages: 1 Reply